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Return For Refund:
Returned items must be received by us within 30 days from order delivery date. Refunds will be sent back to same payment used.
Shipping costs both ways are not refundable. Please return new merchandise in their original packaging. Opened or used products will not be processed if returned. Please allow 3-5 business days after returns is received by us for it to be processed.
Once your RMA (Return Merchandise Authorization) request has been submitted, you will receive an email confirmation within 1-2 business days. You will be provided a return label after you've submitted your RMA request. Although return labels are not free, using our return label(s) will be significantly cheaper than what you will be paying if you take the package(s) yourself to UPS or USPS. The cost of the return label will be deducted from the value amount that we'll refund/credit once your return is received and processed. Using the return label is optional, and you will only be charged if it is used. NOTE: For our international customers, return labels are not available for some countries. You will be notified via email accordingly after you submit your RMA request.